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Best Practices in Communication Course


A two-day program for physicians, nurses, physician assistants, nurse practitioners, dentists, podiatrists, and any other healthcare professionals who seek to improve their communication skills. This course is designed to address provider-patient as well as provider-provider communications. Attendees will learn to enhance their patient-centered interviewing skills and will also review best practices in healthcare team communication. Potential participants include clinicians seeking a higher level of patient communication, providers who want to improve their patient satisfaction scores, and healthcare professionals that have demonstrated problematic communication behaviors.

Medical Education Learning Objectives

After attending this course, participants will be able to:
  • Improve their communication with patients and healthcare peers
  • Identify strategies to improve overall healthcare team communication
  • Apply patient-centered communication techniques in patient encounters
  • Understand factors contributing to practitioner burnout

Continuing Education Credits

Texas A&M Health Science Center Coastal Bend Health Education Center is accredited by the Texas Medical Association to provide continuing medical education for physicians.

Texas A&M Health Science Center Coastal Bend Health Education Center designates this activity for a maximum of 14.5 AMA PRA Category 1 Credits™.  Physicians should only claim credit commensurate with the extent of their participation in the activity.

KSTAR Communication Team

Robert S. Steele

Robert S. Steele, MD, FAAFP

  • Coaching
  • Managing Conflict & Difficult Conversations
  • Relationship Centered Communication
  • Healthcare Provider Resilience and Burnout
Bree Watzak

Bree Watzak, PharmD, BCPS

  • Team STEPPS Master Trainer
  • Relationship Centered Communication
  • Shared Decision Making
  • Pharmacology
Misti H. Carter

Misti H. Carter, PhD, JD

  • Relationship Centered Communication
  • Mediation Techniques in Medicine
  • Legal Issues in Healthcare
  • Team STEPPS Master Trainer
Melissa Lackey

Melissa Lackey, MSN, RN

  • Relationship Centered Communication
  • Healthcare Provider Resilience and Burnout
  • Team Communication Skills
  • Managing Conflict & Difficult Conversations


This course is offered in College Station, Texas at the A&M Rural & Community Health Institute. This course can presented at hospitals, clinics and other locations when requested (additional fees apply).

Course Fee

  • Physicians/Dentists/Podiatrists $1,265
  • Nurse Practitioners/Physician Assistants $935
  • Nurses/Other Allied Healthcare Professionals $715
Course Registration

Note: $250 of each registration is non-refundable if you cancel before taking the course.

For more information, please contact our office at 979-436-0407 or